Booking Terms & Conditions
Guests (“Guests” “You”) making bookings with Accommodation Providers via pjazzasuites.com website (hereinafter referred to as the “Site”), which is owned and operated by The Guest Experience Company Ltd. (Malta) (“Pjazza Suites”, “pjazzasuites.com”, “Us” or “We”), are required to acknowledge and accept these accommodation booking terms (“Terms”).
1. Acceptance of Terms
1.1 By accessing our Site and/or using our Service as a potential Guest, You agree to be bound by these Terms, which You acknowledge to have read and understood.
1.2 We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms on a regular basis to keep yourself informed of any changes.
1.3 By using this Site, You agree that the posting of new or revised Terms on Pjazza Suites shall constitute adequate and constructive notice to You of any and all revisions and changes. Continued use of the Service after any such changes or after explicitly accepting the new Terms upon logging into Pjazza Suites shall constitute Your consent to such changes.
1.4 If there is an inconsistency between any of the provisions of this English language version and a translated version, the provisions of this English language version shall prevail. Any translated versions of these Terms shall be for convenience only.
2.1 Through pjazza suites.com we provide an online platform through which accommodation at Pjazza Suites, situated at 4, Triq San Gakbu, Siggiewi, Malta advertises its rooms or entire property for reservation, and through which visitors to the website can make such reservations. By making a reservation through pjazza suites.com, you enter into a direct and legally binding contractual relationship with the Accommodation Provider, represented by The Guest Experience Company Ltd.
2.2 Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
3 Financial Consideration
3.1 Pjazza Suites charges a non-refundable booking deposit to Guests as a percentage of applicable Accommodation Fees. Pjazza Suites will collect the booking deposit at the time of booking confirmation. The remaining balance shall be paid directly by the Guests at the Accommodation at the time of check-in as indicated in the Confirmation Email.
4 Foreign Currency
4.1 As part of the Services, Pjazza Suites may provide a feature through which visitors may view fees for various Listings in foreign currencies. You understand and agree that these views of fees are for informational purposes only and are not the official. The currency in which you will be charged is Euro.
5.1 By making a reservation for accommodation at Pjazza Suites, you accept and agree to the general cancellation and no-show policy. The general cancellation and no-show policy requires a payment equivalent to the booking deposit for bookings that are cancelled by the Guests or for which the Guests do not check in.
5.2 If you wish to review, adjust or cancel your reservation, please contact us by email on [email protected] quoting your reference number. Please note that you may be charged for your cancellation in accordance with the general cancellation and no-show policy.
6. Cancellations by Pjazza Suites
6.1 We reserve the right to cancel any booking at any time for security, fraud-protection purposes, or any other reasonable purpose. In such cases the cancellation policies will not apply, and where appropriate, a full refund of the Booking Deposit will be made to the card used for the booking.
7. Damage to Accommodations
7.1 As a Guest, You accept responsibility for the proper conduct of all members of Your party during Your stay at Pjazza Suites. We shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) that You may incur as a result of Your stay being terminated early by the Pjazza Suites because of Your behaviour or the behaviour of members of Your party.
7.2 If You cause damage to Pjazza Suites property, You must fully reimburse the Accommodation Provider for the cost of the damage.
8. Disputes and Refunds
8.1 If You have a problem during your stay, please inform the staff at Pjazza Suites immediately. Any refunds will be at the Pjazza Suites management’s discretion, and limited to the Accommodation Fees.
9.1 Pjazzasuites.com may contain links to third-party websites or resources. You acknowledge and agree that Pjazza Suites is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Pjazza Suites of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
10 Proprietary Rights Notices
10.1 All trademarks, service marks, logos, trade names and any other proprietary designations of Pjazza Suites used herein are trademarks or registered trademarks of The Guest Experience Company Ltd. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
11.1 We welcome and encourage you to provide feedback, comments and suggestions for improvements to Pjazza Suites (“Feedback”). You may submit Feedback by emailing us at [email protected] You acknowledge and agree that all Feedback will be the sole and exclusive property of Pjazza Suites and you hereby irrevocably assign to Pjazza Suites and agree to irrevocably assign to Pjazza Suites all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein.
12.1 Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by You due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
12.2 However and to the extent permitted by law, neither We nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available Pjazza Suites and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
13.1 You may not transfer any of Your rights or obligations under these Terms without our prior written consent. We may transfer any of our rights or obligations under these Terms without Your prior written consent.
14. Applicable Law and Jurisdiction
14.1 These Terms and all matters arising out of or relating to these Terms (including non-contractual disputes or claims) shall be interpreted in accordance with and governed by the laws of Malta to the extent that such law is not overridden by applicable mandatory law, for example local consumer protection laws applying to You.
14.2 Any claim or dispute arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the Maltese courts.